Operating Systems
Installation, configuration and day-to-day support across desktop and server environments.
Windows 11/10/8/7Windows
ServerUbuntuLinux basics
IT SUPPORT · HARDWARE · NETWORKING
Hello, I’m Gayantha
I make tech work better.
A hands-on Computer Technician and IT professional with 12+ years of experience in system support, hardware and software troubleshooting, networking, and user assistance.
System status
IT support console · ready
01Hardware diagnostics✓
02Network connectivity✓
03System maintenance✓
04User support✓
✳ Troubleshooting
⌘ Reliable IT support
12+ yearsExperience stated in CV
HardwarePC, laptop & printer care
NetworkingLAN, TCP/IP & devices
User-firstRemote & help desk support
GK.
Technology should work for people.
I help keep computer systems reliable, users productive, and everyday IT challenges moving toward solutions.
Current roleIT Technician
IndustryIT & Banking Systems
Based inSri Lanka
ApproachPractical & methodical
A little about me
Practical support. Clear solutions.
I’m W. D. Gayantha Kumara, a Computer Technician with a Higher National Diploma in IT (SLIATE – NVQ Level 6). My experience spans technical support, computer and peripheral maintenance, user assistance, networking, software configuration, and backup monitoring.
In my current role at Softwatch Infosys (Pvt) Ltd, I support users remotely and help troubleshoot hardware, software and network issues. I also assist with TBSPro Banking Solution software and monitor MS SQL Server and backups.
Problem
solvingStructured troubleshooting
Customer
supportRemote and help desk
System careSetup,
upkeep and backups
TeamworkIndependent or
collaborative
Technical toolkit
Skills & capabilities
A broad, practical toolkit for supporting systems, users and everyday IT operations.
Hardware & Repair
Diagnose, repair and maintain common computer and peripheral issues.
PC & laptop repairDot matrix
printersMaintenance
Networking
Connectivity troubleshooting and basic network device configuration.
LANTCP/IPRoutersSwitches
Software & Productivity
Application setup, configuration, productivity tools and backup utilities.
MS OfficePhotoshopBackup toolsIllustrator
Databases & Scripting
Foundational database and programming knowledge to support technical workflows.
MS SQL ServerMySQL / SQL
basicsJava basicsPHP
basics
Cloud & Remote Support
Remote assistance and collaboration tools for supporting users and systems.
Microsoft 365Google
DocsAnyDeskUltraViewer
Career journey
Experience that solves real problems.
Professional roles and responsibilities listed in my CV, with a focus on reliable IT operations and user support.
Computer Hardware / IT Technician
Softwatch Infosys (Pvt) Ltd · Sri Lanka
- Provide remote help desk support for system and computer troubleshooting.
- Resolve hardware, software and network-related issues.
- Install, configure and maintain computer systems and peripherals.
- Manage user accounts, email systems and access permissions.
- Monitor MS SQL Server and backups.
- Assist with TBSPro Banking Solution software.
Graphic Design | Microsoft Office Specialist
Freelancer
- Create designs using Adobe Photoshop and Illustrator.
- Work with Microsoft Office applications including Word, Excel, PowerPoint and Access.
What I can help with
Areas of expertise
Core service areas drawn from the technical responsibilities and skills described in my CV.
Help Desk & Remote Support
Assist users remotely, investigate reported problems and guide them toward practical solutions.
Computer & Peripheral Maintenance
Install, configure, diagnose and maintain PCs, laptops and supported printer equipment.
Network Troubleshooting
Investigate common connectivity issues involving LAN, TCP/IP, routers and switches.
System & Backup Support
Support user accounts, email access, software configuration and database backup monitoring.
Education & languages
Learning built on practical IT.
Education and language information transcribed from the supplied CV.
Languages
EnglishListed in CV
SinhalaListed in CV
Higher National Diploma in IT
SLIATE · NVQ Level 6
G.C.E. Advanced Level
Results as listed: C-2 | S-2
G.C.E. Ordinary Level
Results as listed: A-2 | B-2 | C-4 | S-1
Let’s talk tech
Have an IT challenge? Let’s connect.
For professional opportunities, IT support discussions or collaboration, feel free to reach out through the contact details below.
Emailgayanthasev2@gmail.comPhone+94 71 300
1426Phone+94 76 663
0134
LocationRathnapura, Sabaragamuwa,
Sri Lanka
Ready to make IT work better?
Send an email and tell me a little about the role, project or technical challenge you have in mind.
Email Gayantha ↗